FAQ

General

What's the mission of 5 Pieces Gallery?

We want to open up the world of art and provide democratic access. We aim to enable art lovers and collectors to start building a high-quality collection, irrespective of funds at their disposal.

What this means for the artists?

Beyond the obvious value of exposure to a wide art-curious public through the internet and related publicity, the sale of our prints directly benefits the artists and institutions we work with.

What kind of art does 5 Pieces Gallery specialize in?

5 Pieces Gallery mostly sells Contemporary Art with a strong focus on young emerging and established artists working in the media of painting, drawing, mixed media, print, and photography. We have a large collection of over thousand artworks from some of the most talented artists around the world for anyone who values art.

How can I keep up-to-date with new releases & events at 5 Pieces Gallery?

You can keep up to date with new releases and happenings by subscribing to our newsletter and RSS feeds or following us on Facebook, Twitter and YouTube.

How can I find out more information about a work displayed on the website?

If you have seen the work on display, please supply us with the name of the artist and work title displayed and we will provide you with the information and send you further pictures of the work.

Does the website include all the works available in the gallery's inventory?

We strive to include a wide range of selection of art from our inventory on the web site but every artwork is not available online. The website is updated for new selections regularly, you can sign up for our RSS feeds to receive updates.

Can I buy an unlisted artwork by an artists whose other works are on sale?


Yes we may be able to arrange your order. Please feel free to contact us.

How can I make sure my 5 Pieces Gallery artwork is authentic?


5 Pieces Gallery is a trusted source for contemporary art online. Every 5 Pieces Gallery original and print comes accompanied by a certificate of authenticity issued by 5 Pieces Gallery and hand-signed by the artist. In addition to the edition number and original signature, the certificate features the work’s title, the artist’s name, and the date of issue. The certificate is securely packaged and sealed and shipped together with your order. Having these items shipped together with your artwork ensures that you are getting a real work of art.

Are some of the artworks from the secondary market (i.e. second-hand)?


No. All artworks come directly from the artists.

How does 5 Pieces Gallery determine their prices?

With showing nearly all prices at the website we take a different approach because our objective is to make the purchase of art as easy and transparent as possible. Our goal is to offer the lowest possible prices while still appropriately valuing the quality of each artwork. We can offer relatively low prices on high quality art because we make great efforts to reduce our fixed costs and to find under-exposed artists who have not yet built the extensive collector base. In setting individual prices, we begin by considering the degree of exposure and demand the artist brings with them to 5 Pieces Gallery and the prices at which an artist has sold work in the past. This is our best indication of how collectors already value the work.

Does 5 Pieces Gallery recommend purchasing art as an investment?

Collecting is a very personal experience for everyone – what is most important is that you find artists whose work speaks to you in a unique way. We only represent the artwork of artists who have the potential to become household names and are worth every dollar you spend. But even though the value for the artworks of most 5 Pieces Gallery artists generally do increase as their careers advance and as there is more demand for their work, we hope our collectors purchase art at 5 Pieces Gallery as a personal investment—because it moves them on an aesthetic, emotional, and intellectual level. Although many of our collectors enjoy purchasing art as an investment, we advocate buying art primarly for the enjoyment you get from the work. After that, the investment potential becomes incidental and merely a potential bonus to your overall enjoyment of the work.

What is a limited edition print?

A limited edition print comes from an edition with a predetermined, finite quantity. For example, a limited edition of 50 means only 50 prints will ever be created in this edition. Our limited editions are delivered with a Certificate of Authenticity that is hand signed and numbered (e.g. 1/50) by the artist. Additionally, the artist will hand sign and number the print itself How are the prints made?

We print on museum quality paper and use the finest archival inks. The details and materials used for each print and original are included on the product detail page. How does one care for prints?

Each 5 Pieces Gallery print meets the highest standard of quality to achieve the best results and longevity. Please go to "Print Care" at our Website dedicated to preservation, conservation and restoration of print editions. You can read all about care for prints.

Do you have a framing service?

We don't have an in-house service but can recommend a framer in most major cities.

How does 5 Pieces Gallery find the artists who show their work in the gallery?

We currently show the work of nearly hundred international artists and are constantly adding new artists, so we can offer a broad and fresh collection of fine art. Our director and art consultants regularly review the work of artists who submit portfolios to 5 Pieces Gallery, in addition to going out in museums, galleries and to art fairs.

Can I submit work?

Yes, we are always interested in seeing new work. Please emails us via the contact page with your submissions.

I have a press enquiry, who do I contact?

Please use our contact form to email the relevant person; they will contact you directly.

What do I do if I'm having trouble viewing your website?

Please use the contact form to report an issue. Note that in most cases personal correspondence will not be entered into.

Shipping

Where do you ship your items to?

We can ship almost anywhere in the world via national postal offices and different couriers such as Federal Express, DHL, EMS and more. All artworks are shipped directly from the gallery or the artists.

How do you ship the artworks?


All artworks are well packaged with the utmost care and most professional services available, to minimize the risk of damage during shipping and delivery. We ship all artworks with the Priority service of the national postal offices.

Can my artwork be shipped flat?

Yes, if you wish your artwork to be sent flat, we will do that of course.

Can you arrange shipping insurance?


Insurance for all original artworks will be arranged for by the dispatch company. These costs have already been included in the grand total.

How long will my artwork take to arrive?

It depends on each work, but it usually takes anywhere 4-6 working days for domestic shipments. In case the artwork is being shipped to another country it would take approximately 8-10 working days to arrive at most destinations. 
In case the delivery is in Asia or Africa, it would take approximately 12-16 working days.
 Please note some works require printing and signing after we receive your order what can take additionally some working days.

What if the artwork get damaged during shipping?


In the rare case that the artwork gets damaged in the shipment process, contact us immediately or within 10 days after the work reached to your address. We will guide you through your options. These may include replacing the damaged work (in the case of multiple editions) or providing a full refund. Unfortunately, we cannot accept any responsibility for work that has arrived damaged if you have not contacted us within 10 days of receiving your order. We suggest that customers inspect their artwork as soon as possible after they receive it.

How much will it cost to ship to me?


Shipping costs differ among each of the artworks, since the size, volume and weight of each work varies. Exact shipping costs for each artwork are shown after adding the artwork to the cart.

Payments

How can I pay for the artwork?

We accept all currencies PayPal accepts as well as all major credit and debit cards via PayPal. For large transactions alternative arrangement can be made; please contact us to discuss.

What is PayPal?


Paypal is a safe and secure payment system. PayPal accepts credit cards, debit cards and bank account payments.

Do I have to create a PayPal account to pay for a purchase?


No, you do not have to create an account. There is an option that allows you to pay without creating an account.

Will you receive my credit card number or bank account details?

With PayPal, you can make a secure purchase without revealing your credit card number or financial information to us.

Are taxes added to orders?

Sales tax are not added to any orders.

Do you accept returns?

Yes, if you are not satisfied with the work you have purchased just email us within 14 days and we'll send you a full refund after receiving the work back.

If you have any other query that is not answered here, please email us and we will get back to you.